Privacy Policy

A legal disclaimer

Legal Disclaimer

The information provided on this website by Sun & Roots Creations is for general informational and business purposes only. While we do our best to keep all information accurate and up to date, we do not guarantee that all product descriptions, prices, availability, turnaround times, images, or website content will always be complete, current, or free from errors.

Custom Products

Sun & Roots Creations creates handmade and personalized items, including laser-engraved, leather, acrylic, wood, cork, and custom-designed products. Because many of our items are handmade or customized, slight variations in color, texture, size, engraving depth, grain pattern, or finish may occur. These natural and handmade differences are not considered defects.

Product Images

Product photos are used to represent the style and quality of our work. Actual products may vary slightly due to material differences, screen settings, lighting, customization details, and handmade production.

Customer-Provided Designs

Customers are responsible for making sure they have the legal right to use any logos, names, images, artwork, phrases, trademarks, or designs submitted for custom orders. By submitting artwork or design files to Sun & Roots Creations, the customer confirms that they have permission to use those materials.

Sun & Roots Creations is not responsible for copyright, trademark, or ownership issues related to customer-provided designs.

Order Approval

Customers are responsible for reviewing all spelling, names, dates, artwork, layout, size, colors, and design details before approving a custom order. Once an order is approved and production has started, changes may not be possible.

No Guarantee of Results

We make every effort to create high-quality products, but we do not guarantee that every material, file, image, or customer-provided design will engrave, cut, print, or finish exactly as expected. Some materials and designs may produce different results depending on texture, thickness, coating, color, and quality.

Limitation of Liability

Sun & Roots Creations is not responsible for any indirect, incidental, or consequential damages related to the use of our products, website, or services. Our liability is limited to the amount paid for the specific product or service purchased.

External Links

Our website or social media pages may include links to third-party websites or services. Sun & Roots Creations is not responsible for the content, policies, or practices of any third-party websites.

Changes to This Disclaimer

Sun & Roots Creations may update this Legal Disclaimer at any time. Any changes will be posted on this page.

Privacy Policy

Sun & Roots Creations values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, place an order, or interact with our business.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, shipping address, billing information, order details, custom design requests, and any messages or files you send to us for personalized work.

How We Use Your Information

We use your information to process orders, create custom products, communicate with you, provide customer service, send invoices, complete shipping, improve our services, and respond to questions or special requests.

Custom Design Files and Images

If you send us logos, names, photos, artwork, or design references for a custom order, we use those materials only to complete your requested product or service. We do not sell your personal files or designs.

Payment Information

Payments may be processed through third-party payment providers. Sun & Roots Creations does not store full credit card information. Payment processors may collect and process your payment details according to their own privacy and security policies.

Sharing Your Information

We do not sell your personal information. We may share limited information only when necessary to complete your order, such as with payment processors, shipping providers, website platforms, or service providers that help us operate our business.

Cookies and Website Tracking

Our website may use cookies or similar tools to improve your browsing experience, understand website traffic, and support basic website functions. You may adjust your browser settings to refuse cookies, but some parts of the website may not work properly.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Email and Marketing

If you choose to join our email list or receive updates, we may send you promotions, business news, or product information. You may unsubscribe or request to stop receiving marketing messages at any time.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, unless we need to keep certain information for business, legal, tax, or order-related purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.